I am not happy with the service this website offers, although their deals are not bad. One of their customer service representative is completely inappropriate and untrained, he is very defensive and does not know how to handle customers. The customer is alway right? No such thing on Cobone. In addition, and I think on intention, they keep their deals conditions vague and they don't share them in their policies.
I bought a coupon for a massage, to be told later when I arrived at the massage place that only a man can give massage to a man. When I called them to complain, they said that this is the case in the UAE and there is no place in the UAE where a masseuse can give massage to a man, which is not the case. Tip for consumers: Stay away from them, there are other sites that offer their deals with better service. If you have to, make sure you ask many questions, including the most obvious ones that you have in mind.
Don't expect them to play it decently. Stay away!!! I got a coupon for for car tinting for which the original price was advertised as , when I went there I found out that the original price is just !!! Also, the store told me that the earliest appointment they have is after 50 days!!! Which turns out to be after the coupon expiry date! On top of that coupon customer service did not reply me once to my multiple messages!!!
These people are big scam artists!!! This website depends on the deal itself, I bought a cobone for a cruise once, and it was a bad experience, totally not what i expected, plus when i reached to the place of the cruise i found better offers and cheaper ones there. I have tried a cobone for a ladies hair saloon as well and it was for AED and when i went there they kept arguing for the hair length and stuff and ended up charging AED extra!
On the other hand, i bought some stones and cheap items for house and were good and took only about a week to arrive which is also suitable. So as i said in the beginning, it depends on the dealer and the deal itself, so just be careful and call the dealer to ask about the offer before you buy it, because they are tricky sometimes..
Cobone reviews. Write a Review Ask a Question Share. Yes 1. Yes 2. Dear Rafia- we're ever so sorry that you faced this issue and it is definitely not up to our normal service standards.
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We're sorry that we failed in this instance and will take the above as learning points for the training in the Customer Service department. We're really sorry you did not get to go on your fishing trip and faced the issues above and hope that you did reach a resolution in the end with the Customer Service team.
We are always trying to improve our service and will use the above comments as part of our training. We're really sorry you had this experience and for the delay in replying- unfortunately the massage rules do change from time to time and it depends on the licence of the establishment. We took your feedback on board at the time and we've made sure it's really clear in the deal information going forward- so that there is no doubt about the gender of who can have the massage and who is giving the massage.
We've retrained our Customer Service team and have expanded it to provide improved service. We'd love to see you back on the site again and regain your trust. Dear Sultan We'd love to see you back on the site trying out our new deals. Dear Hanadi- thanks so much for comments and we really appreciate the feedback- hope you've have fun shopping with us since then :.
Helpful answer 0 Votes Thanks for voting!
Not as helpful. Is Cobone a scam or a legit company? See all answers 1. Get answers from the Cobone staff and other customers. Beam allows you to pay for a variety of products and services in Dubai using your phone. Founded in , Beam allows customers to pay, record and manage their spending using their smartphone.
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Whether it is paying for your fuel at a petrol station, settling bills at a restaurant or supermarket, you can use Beam to make your payments. Once you download this payment app in Dubai, you will need to link this to your bank account to facilitate the payments. The best part about using the Beam wallet is that you get points for every transaction which can be redeemed for other purchases using this popular app for discounts in Dubai.
They often have bonus offers where you will get a large number of points or cash back based on the promotion that is ongoing. Where you can use the Beam wallet: In petrol stations, restaurants, shops and other retail outlets in Dubai. The Zomato Gold membership gets you a buy-one-get-one-free offer in many participating restaurants and cafes across the country. We bought a boat trip for Elio Extreme from Cobone which was subsequently cancelled due to bad weather, and we were unable to reschedule an alternative date, so requested our money back - a not unsubstantuial sum of Dhs Cobone agreed to refund us our money, but one month on, and countless emails to Cobone trying to get our money back later, and still they haven't refunded us.
We have been told three times that the money has been refunded to our account by a Cobone employee, but when I check with the bank to see if our hard earned dosh has been credited, it never has.
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I agree with the above email. Also, the information given on the website is wrong. It states that your money will not be deducted from your credit card until the deal goes through i. However, when you buy a deal the money does get debited immediately from your credit card.
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When you read the fine print of the Terms and Conditions it states that when a deal gets cancelled you should get your money refunded within 14 days; this is very different to not having to pay before you know the deal is on. Given the experience described above I would never buy anything at all from Cobone not even for a small amount of money.
I submitted a complaint to Cobone two months ago now and am still waiting for a response! Profile JOIN.
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